AHA No Show Policy Update

As a business owner it is occasionally my duty to inform clients of policies in the office.  Please read this whole message for understanding of my office's policy on No Show appointments and Cancellations made within 24 hours of the scheduled appointment.

In this I have elaborated upon the policy which is provided via email when we cancel an appointment.  This is now the most up to date policy on No Shows and Cancellations within 24 hours.  Please know that all future appointments are subject to the terms of this policy.

No Show/Cancellation Policy:


Appointments may be rescheduled or cancelled up to 24 hours of the appointment. 

  • Rescheduling or cancelation of an appointment may be done

    • Online via the confirmation or 48 hr reminder emails

    • By email to AHANaturalMedicine@gmail.com

    • Via Phone to AHA's Office # 801-988-5898, Leave a message if we don't answer.

  • Each of the above routes to reschedule provide a time stamp for which the request is made.  There is no need to double trace your steps should you not hear from our office immediately.


Any appointment canceled within 24 hours, or any 'no-show' appointment; is subject to a fee half the value of the scheduled appointment.  Please see the service price list below.


Emergencies and Illness:

AHA understands that emergencies and illness come up. In these cases we understand that a client may not be able to make their appointment and need to reschedule within the 24 hour window or may no-show considering the circumstance.  

In the case of illness, we will generally excuse the no-show or cancellation.  We ask that each client take the following into consideration when cancelling or not arriving to their appointment. 

  • We understand that in the case of illness, a client may be unfit to drive safely and make it to their appointments. 

  • AHA can help with acute ailments such as headaches, migraines, digestive discomfort, reproductive pains, and more.  

    • Acupuncture and other services within AHA are often regarded as beneficial to alleviating many acute symptoms.  IE:

      • Acupuncture and cupping assist with reducing symptoms of headache, migraines, and other physical pains associated with colds and flus.

      • AMAT and acupuncture benefit acute pains and discomfort of the digestive and reproductive systems.

  • Should a client feel ill we recommend calling and seeing if it would be appropriate for them to keep their appointment.  

    • AHA will assess the patient's condition via phone or email, depending upon how the client contacts AHA's office.

      • Should AHA recommend making the appointment, a mask may be provided in cases of cough or sneeze. 

    • In the cases where AHA has concerns for contagious conditions; AHA often offers suggestions for at-home relief.  

      • Depending upon the schedule, AHA may suggest a Zoom meeting to further assess the client's acute condition in place of their originally scheduled appointment.  

      • Self directed Acupressure, gentle qi-gong or breathing movement, Food and herbal recommendations will be provided as therapy.

Considerations &  Right to Refuse Service

We always offer one 'free' last minute cancellation or no show, regardless of the situation.  

  • AHA tracks all no-shows and last minute cancellations electronically; including the reason for such changes to appointments.

In the circumstance that a client 'No-Shows' or Cancels within a 24 hour window 3 times or more; AHA retains the right to refuse future services or request that the appointment be scheduled via our office (not online) and paid up front.


Why Does This Policy Exist?  

AHA believes it critical to respect the container of healing for which all clients are seeking.  We strive to serve our community by the best means possible. Including to maintain an environment sustainable to healing while working on best business practices to ensure longevity and growth of AHA's office and employees.  Through this work we heal more than bodies and minds.  Together; as clients, employees, and practitioners; We heal the collective.

Appointments changed last minute often disrupt the container.  This affects the availability of AHA to clients in need as well as AHA's financial viability as a small business.  

*Cost of Services:

Initial Consultation and Acupuncture                                $150

Package Holder Follow Up & Follow Up Acupuncture       $85

30 Minute Add-On Services                                               $40

60 Min Manual Therpeutics                                             $100

90 Min Arvigo Maya Abdominal Therapy                         $133

Medical Qi-Gong/Reiki                                                    $133

*NOTE: These rates apply to include those holding an acupuncture package; 5, 10, or 20 Packs.  

Alethea Jones